FAQs

 

Where are your products shipped from?

Our products are shipped from various locations depending on the supplier and the specific item. We strive to ensure that all orders are processed and shipped in a timely manner to provide you with the best possible service.

Do you have a return and refund policy?

Yes, we have a 30-day return policy. This means you have 30 days after receiving your item to request a return. If you are not satisfied with your purchase, you can initiate the return process within this timeframe.

What is your money-back guarantee?

We offer a 30-day money-back guarantee on our products. If you are not satisfied with your purchase for any reason, you can return it within 30 days for a full refund, provided the item is in its original condition.

How can I contact you for further inquiries?

You can reach us via email at hombodus@gmail.com. We are committed to addressing your questions and concerns promptly and effectively.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it as quickly as possible.

Are there any items that cannot be returned?

Yes, certain types of items cannot be returned, including perishable goods, custom products, and personal care items. If you have questions about a specific item, please feel free to contact us.

How long does it take to process a refund?

Once we have received and inspected your return, we will notify you of the approval status. If approved, you will be refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.